FAQ – AMD
Frequently Asked Questions
Below is a list of frequently asked questions about our dedicated servers and subscription service. If you don’t find the answers to your questions below, you are most welcome to contact us.
How to choose the right server?
It is recommended to choose your server based on your hardware configuration requirements. Factors you may consider include CPU computing speed, RAM, hard disk capacity, RAID type, and network traffic.
Do I need a dedicated IP address for each website I host?
No, not always. The domain name can either point to a dedicated or a shared IP address depending on the customer’s business needs. A shared IP address means that multiple domain names share the same IP address.
With a dedicated IP address, a website can be accessed either by entering its URL or its IP address. Consumers can purchase additional IP addresses, please contact our sales team for pricing.
Do you provide a free backup service?
We apologize for any inconvenience, but we do not offer complimentary backup services. We recommend our clients regularly back up all their data. If you are interested in subscribing to our backup service, please contact our sales team for information.
Can I set up an intranet if I subscribe to multiple servers?
Yes. You can set up an intranet by purchasing an additional network interface card for each server. It costs HKD $100.00/month for each server.
Do I get full control over my server?
Yes. The server’s SSH or RDP remote login information will be sent to the user after we install the basic operating system. Users can freely configure the server and utilize all of its resources exclusively.
What is the duration of the dedicated server plan?
Our dedicated server services can be subscribed on a monthly, quarterly, half-yearly or yearly basis. If you would like a different plan, please contact our sales team for more information on this matter.
How to get the dedicated server plan started?
You can subscribe and register an account through our website. If you settle the payment online, the server will be activated within an hour.
What payment methods can I use?
We accept Visa, MasterCard, UnionPay, PayPal, Alipay, AlipayHK, cheque, bank transfer, PPS, FPS, and USDT (must be over HK$500).
How do I cancel the service?
It can be done online by emailing us with your site name and the word cancel in the message. Your service will be canceled afterward and you will receive a cancellation notice.
Have more questions?
Our 24/7 support team will be more than happy to assist you. You may contact us via live chat, ticketing, or email.