I cannot access my FTP account
For security purposes, your account will be locked if you enter your username or password incorrectly 5 times in a brief period.
If you need your account unlocked, please contact us and provide your IP address.
After we receive your request, your account will be unlocked as soon as possible.
(You can find out your IP address on http://whatismyipaddress.com/  or http://www.whatismyip.com/  .)