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职位空缺

  • Customer Service Officer

    Responsibilities:

    • Handle customer’s enquiries and complaints in a professional manner via phone, ticketing system and livechat
    • Provide first level technical and application support to end user
    • Escalate unresolved cases to relevant second level support team and external service providers
    • Provide sales support including order processing and quotation preparation for new and existing customers
    • Manage the process with other departments to ensure a seamless and smooth delivery to the clients
    • Perform Ad-hoc duties

     

    Requirements:

    • F.7 or above
    • Experience in customer service or help desk in call centre is an advantage
    • Experiences in web hosting industry is a plus
    • Good customer services and problem solving skill
    • Knowledge of operating systems, strong in MS Word, Excel and good typing skills both English and Chinese
    • Proficiency in both spoken and written English and Chinese including Putonghua
    • Work well under pressure and self-motivated
    • Fresh graduates will also be considered
    • Shift duty is required
    • Immediate available is preferred

     

    Benefits:

    • 5-day work week
    • Medical Allowance
    • Attractive remuneration
    • Year-end performance Bonus

     

    Working Hours:

    • 9 hours per shift (Working in weekends and public holidays is required)
    • Working time: 8:00am to 11:00pm (Shift system)

    Interested candidate please send your online portfolio and updated CV with expected salary to : hr@dataplugs.com
    All applications will be treated in strict confidence and used solely for recruitment purpose.

  • Helpdesk Support

    Responsibilities:

    • Handle phone-in, chat, ticketing system and email support enquiries in using our services
    • Escalate unresolved queries to second level support
    • Manage server deployment and migration projects for customers
    • Troubleshooting for various technical issues
    • Support all software and hardware; maintain internal network and server administration
    • Ad-hoc technical support during non-office hours is required

     

    Requirements:

    • Diploma or above in Computer / Information Technology or related discipline; fresh graduates will also be considered
    • Solid support experience in Linux server, Windows Server 2008 / 2012 and VM server
    • Knowledge of Web Server, FTP Server, DNS, Email Server, Exchange Server, TCP/IP
    • Good command in both spoken and written English and Chinese including Putonghua
    • Good troubleshooting skill and ability to quickly learn and work with new system and infrastructure
    • Willing to work 7×24 roster technical support
    • Immediate availability is highly preferred

     

    Benefits:

    • 5 day work week
    • On-Job Training
    • Medical Allowance
    • Meal Allowance
    • Night Shift Allowance
    • Paid Overtime
    • Year-end Performance Bonus
    • Attractive remuneration
    • Year-end performance Bonus

    Interested candidate please send your online portfolio and updated CV with expected salary to : hr@dataplugs.com
    All applications will be treated in strict confidence and used solely for recruitment purpose.

  • Sales and Marketing Executive

    Responsibilities:

    • Handle and support sales and marketing activities
    • Explore and develop new business opportunities
    • Manage and maintain good business relationship with existing key account
    • Research and develop new marketing areas with the ultimate goal of introducing and developing new customers, resulting in business growth, increase revenue and profitability of sales team
    • Initiate, plan and monitor marketing and promotional activities, such as exhibitions, partner programs, marketing materials, etc.
    • Other ad-hoc duties

     

    Requirements:

    • Degree / high diploma holder in business management or marketing or relevant discipline
    • At least 1 year experience in IT industry is a definite advantage
    • Aggressive, result – oriented and passionate
    • Excellent analytical, communication, negotiation and interpersonal skills
    • Proficient in both spoken and written English and Chinese
    • Shift duty is required

     

    Benefits:

    • 5 day work week
    • On-Job Training
    • Promotion opportunity
    • Medical Allowance
    • Attractive remuneration
    • Year-end performance Bonus

     

    Working Hours:

    • 9 hours per shift (Working in weekends and public holidays is required)
    • Working time:8:00am to 11:00pm (Shift system)

    Interested candidate please send your online portfolio and updated CV with expected salary to : hr@dataplugs.com
    All applications will be treated in strict confidence and used solely for recruitment purpose.

  • Senior Developer (PHP)

    Responsibilities:

    • Gather user requirements, design and develop web system
    • Integrate, modify, customise and enhance existing websites, web-based applications and internal system
    • Support and coordinate with frontend team, designers and product managers
    • Learn and explore new technology and frameworks which support the business growth
    • Assist in project implementation, front-end and back-end programming, perform user acceptance test and debugging & prepare documentation
    • Perform ad-hoc project as required

     

    Requirements:

    • Degree / high diploma holder in Computer Studies / Information Technology or equivalent
    • Senior role: over 4 years experience; Junior role: 1-2 years experience with PHP
    • Hands-on experience in system development and maintenance, working with PHP MVC Frameworks, MySQL, WordPress, JQuery, CSS/Bootstrap, HTML5 and AJAX
    • Knowledge in Angular, Magento is a plus
    • Self-motived, able to work independently and minimal supervision and great attention to details
    • Good interpersonal communication and presentation skill
    • Good command in both spoken and written English and Chinese

     

    Benefits:

    • 5-day work week
    • Medical Allowance
    • Attractive remuneration
    • Year-end performance Bonus

    Interested candidate please send your online portfolio and updated CV with expected salary to : hr@dataplugs.com
    All applications will be treated in strict confidence and used solely for recruitment purpose.

  • System Administrator - Linux

    Responsibilities:

    • Responsible for setting up, administering and upgrading IT infrastructure in Linux platform
    • Perform system analysis, planning, design, implementation, monitoring, capacity management, security operations, trouble-shooting and documentation
    • Co-ordinate with external IT vendors
    • Evaluate, analyse, design and implement new technology and products
    • Propose and execute continuous improvements on infrastructure solutions
    • Management of documentation of all system, application and security changes, upgrades and new implementations as appropriate
    • Manage Internal IT systems (i.e. web, email, applications and server, etc.) and Infrastructure (i.e. data center, servers and network, etc.)
    • Shift duty is required, work on-call during non-office hours

     

    Requirements:

    • Tertiary education in Computer Science or IT related disciplines
    • At least 3 years of working experience in Linux platform and network management
    • Familiar with control panel technologies such : cPanel, Plesk, DirectAdmin
    • Excellent troubleshooting skills and ability to quickly learn and work with new systems and infrastructure
    • Network knowledge – DNS, TCP/IP, switch configuration, load balancer and firewall configuration
    • Experience in hosting service is a high advantage
    • Flexible and hardworking, self-motivated and able to work independently
    • Good written and verbal communication skills

     

    Benefits:

    • 5-day work week
    • Medical Allowance
    • Attractive remuneration
    • Year-end performance Bonus

    Interested candidate please send your online portfolio and updated CV with expected salary to : hr@dataplugs.com
    All applications will be treated in strict confidence and used solely for recruitment purpose.

  • Technical Support

    Responsibilities:

    • Provide technical support to clients via email, chat, ticketing system and phone call etc
    • Setup, monitor and manage company’s and client’s servers, network and hardware facility in the data center
    • Troubleshooting for various technical issues
    • To coordinate with vendors, internal / external parties and service partners for service restoration
    • Perform routine tasks according to the jobs processing schedule, procedures, workflow
    • Prepare user manuals
    • Ad-hoc technical support during non-office hours is required

     

    Requirements:

    • Higher Diploma or degree in Computing / Information Technology or equivalent
    • At least 2 years’ experience in managing Windows Server 2008 / 2012 / 2016, Linux, VM platforms
    • Customer service or help desk experience in call centre is an advantage
    • Chinese typing is must
    • Good command in both spoken and written English and Chinese including Putonghua
    • Good troubleshooting skill and ability to quickly learn and work with new system and infrastructure
    • Able to work independently and under pressure
    • Immediate availability is preferred
    • Willing to work 7×24 roster technical support

     

    Benefits:

    • 5 day work week
    • Medical Allowance
    • Meal Allowance
    • Attractive remuneration
    • Year-end performance Bonus
    • On-the job training

    Interested candidate please send your online portfolio and updated CV with expected salary to : hr@dataplugs.com
    All applications will be treated in strict confidence and used solely for recruitment purpose.

  • Web Designer

    Responsibilities:

    • Responsible for web design on layout, graphics and user interface
    • Responsible for designing promotional materials such as: event page layout, banners, EDM flyers, newsletters, brochure, booth backdrop, and advertisements, etc
    • Support and coordinate with other teammates
    • Handle multiple projects, work under pressure with tight schedules
    • Other ad-hoc duties

     

    Requirements:

    • Higher Diploma holder or above in graphic design/ web design or related discipline;
    • Minimum 3 years relevant experience in web & graphic design with demonstrable portfolio preferred;
    • Familiar with Adobe Creative Suite (i.e. Photoshop and Illustrator, etc);
    • Knowledge in HTML5, CSS3, JavaScript and CMS (i.e. WordPress, Magento, Joomla, etc) is a plus;
    • Good interpersonal communication and presentation skill;
    • Creative, well-organized, independent, good team player and willing to learn;
    • Candidate with less experience will be considered for a junior position

     

    Benefits:

    • 5-day work week
    • Medical Allowance
    • Attractive remuneration
    • Year-end performance Bonus

    Interested candidate please send your online portfolio and updated CV with expected salary to : hr@dataplugs.com
    All applications will be treated in strict confidence and used solely for recruitment purpose.

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