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职位空缺

 

  • Customer Service Officer

    Responsibilities:

    • Handle customer’s enquiries and complaints in a professional manner via phone, ticketing system and livechat
    • Provide 1st level technical and application support to end user
    • Escalate unresolved cases to relevant 2nd level support team and external service providers
    • Provide sales support including order processing and quotation preparation for new and existing customers
    • Manage the process with other departments to ensure a seamless and smooth delivery to the clients
    • Perform Ad-hoc duties

     

    Requirements:

    • 7 or above
    • Experience in customer service or help desk in call centre is preferable
    • Proficiency in both spoken and written English and Chinese including Putonghua
    • Good telephone manner and pleasant personality
    • Knowledge of operating systems, strong in MS Word, Excel and good typing skills both English and Chinese
    • Work well under pressure and self-motivated
    • Immediate available is preferred

     

    Benefits:

    • 5-day work
    • Bank Holidays
    • Medical Insurance
    • Dental Insurance
    • Year-end performance Bonus
    • Attractive remuneration
    • On-the job training

     

    Working Hours:

    • 9 hours per shift (Working in weekends and public holidays is required)
    • Working time: 8:00am to 10:00pm (Shift system)

    Interested candidate please send your online portfolio and updated CV with expected salary to : hr@dataplugs.com
    All applications will be treated in strict confidence and used solely for recruitment purpose.

  • Helpdesk Support

    Responsibilities:

    • Handle phone-in, email, instant message of support enquiries in using our services
    • Provide 1stlevel support to users and escalate complex issues to 2nd level support
    • Troubleshooting for various technical issues
    • Manage server deployment and migration projects for customers
    • Maintain an accurate and up-to-date hardware inventory
    • Ad-hoc technical support during non-office hours is required
    • Shift duty is required

     

    Requirements:

    • Diploma or above in Information Technology / Computer Science or related discipline
    • 2 years or above experience in IT with solid experience in end-user is an advantage
    • Ability to communicate effectively with all customers at all levels
    • Good command of spoken and written English and Chinese
    • Self-motivated, hardworking, willing to learn, team player and able to work under pressure
    • 7 x 24 shift duty is required
    • Fresh graduated will also be considered, training will be provided

     

    Benefits:

    • 5-day work or 4-day work
    • Medical insurance
    • Dental Insurance
    • Meal allowance
    • Night shift allowance
    • Hardship allowance
    • Education allowance
    • Attractive remuneration
    • Year-end performance Bonus
    • On-the job training

    Interested candidate please send your online portfolio and updated CV with expected salary to : hr@dataplugs.com
    All applications will be treated in strict confidence and used solely for recruitment purpose.

  • Online Marketing Specialist

    Responsibilities:

    • Develop and execute digital and offline marketing strategies and activities to raise brand awareness achieve lead volume and quality targets
    • Develop effective campaigns and messages to optimise our brand and to drive organic traffic and marketing leads
    • Develop bilingual content for marketing materials and channels (social media, SEM posts, publications, videos, website, press release, etc.)
    • Generate marketing data and reports, for analysing and reviewing all marketing channels’ performance
    • Identify effective content distribution channels and manage campaign timelines
    • Undertake and manage assigned marketing projects in a timely manner and demonstrating high quality work
    • Lead research projects to identify market trends and insights
    • Research and develop new marketing areas with the ultimate goal of introducing and developing new customers, resulting in business growth, increase revenue and profitability of sales team
    • Initiate, plan and monitor marketing and promotional activities, such as exhibitions, affiliate programs, marketing materials, etc.
    • Other ad-hoc duties

     

    Requirements:

    • Bachelor’s degree holder with at least 4 years of solid working experience in digital and content marketing
    • Well-organised, passionate in marketing and result-oriented
    • Strong knowledge of Hong Kong’s digital landscape with a passion for new digital marketing tech and techniques
    • Knowledge and skills of handling creative content for various channels, i.e. SEO, SEM, etc.
    • Good sense of creative messaging and consumer behaviour
    • Strong digital literacy and data analytic skills are preferred
    • Proficiency with SEM, SEO, Google Analytics, Facebook reporting, and full campaign and channel analytics
    • Strong competency in writing and editing English and Chinese. Capable to gate keep high standard content quality
    • Solid knowledge and skills in web/graphic design and related software will be in advantage
    • Candidates with less experience will be considered as Online Marketing Executi

     

    Benefits:

    • 5-day work
    • Bank Holidays
    • Medical Insurance
    • Dental Insurance
    • Year-end performance Bonus
    • Attractive remuneration
    • On-the job training

     


    Interested candidate please send your online portfolio and updated CV with expected salary to : hr@dataplugs.com
    All applications will be treated in strict confidence and used solely for recruitment purpose.

  • Web & Graphic Designer

    Responsibilities:

    • Responsible for designing all promotional materials such as: landing page, event page layout, banners, EDM flyers, newsletters, brochure, booth backdrop, and advertisements, etc
    • Work with online marketing team, designers and programmers
    • Handle multiple projects, work under pressure with tight schedules
    • Other ad-hoc duties

     

    Requirements:

    • Diploma or above in Graphic Design or related discipline;
    • At least 2 year of solid working experience in Graphic Design or Website Design;
    • Familiar with Adobe Creative Suite (i.e. Photoshop and Illustrator, etc);
    • Knowledge in HTML5, CSS3 and CMS (i.e. WordPress, Magento, Joomla, etc) is a plus;
    • Creative, well-organized, independent, good team player and willing to learn;
    • Good interpersonal communication and presentation skill;
    • Candidate with more experience will be considered as Senior Web & Graphic Designer

     

    Benefits:

    • 5-day work
    • Bank Holidays
    • Medical Insurance
    • Dental Insurance
    • Year-end performance Bonus
    • Attractive remuneration
    • On-the job training

    Interested candidate please send your online portfolio and updated CV with expected salary to : hr@dataplugs.com
    All applications will be treated in strict confidence and used solely for recruitment purpose.

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医疗津贴

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