加入我们

Responsibilities:

• Provide 1st level support to users and escalate complex issues to 2nd level support
• Handle phone-in, email, instant message of support enquiries in using our services
• Manage server deployment and migration projects for customers
• Troubleshooting for various technical issues
• Maintain an accurate and up-to-date hardware inventory
• Ad-hoc technical support during non-office hours is required
• Work on Shift (4 shift patterns)

Requirements:

• Form 5 graduated or Diploma in Computer Studies or above.
• I.T Certificates holder will be definitely an advantage (Not a must)
• 1 years working experience in datacenter operation / basic IT Support knowledge is an advantage
• Ability to communicate effectively with all customers at all levels
• Good command of spoken and written English and Chinese
• Self-motivated, hardworking, willing to learn, team player and able to work under pressure
• Fresh graduated will also be considered, training will be provided
• Candidate with less experience will be considered as NOC Technical Support Assistant

Benefits:

• 5-day work or 4-day work
• Friendly and Professional Working Environment
• Medical insurance
• Dental Insurance
• Meal allowance
• Night shift allowance
• Hardship allowance
• Education allowance
• Attractive remuneration
• Year-end performance Bonus
• On-the job training

Responsibilities:

• Responsible for setting up, administering, maintenance, upgrading and repairing web-based applications and system in Linux platform
• Perform system analysis, planning, implementation, monitoring, problem management, incident, security operations and trouble-shooting
• Provide advisory and consultancy to customer base
• Identify and automate processes wherever possible to improve reliability and efficiency
• Management of documentation of all system, application and security changes, upgrades and new implementations as appropriate
• Shift duty is required, work on-call during non-office hours

Requirements:

• Tertiary education in Computer Science or IT related disciplines
• Preferably with 1 year’s relevant experience
• Fresh graduates with proactive learning attitude are also welcomed
• Experience installing, configuring, monitoring and troubleshooting on command line via SSH
• Network knowledge – DNS, TCP/IP, switch configuration and firewall configuration
• Excellent troubleshooting skills and ability to quickly learn and work with new systems and infrastructure
• Independent problem-solving skills and self-motivated
• Good written and verbal communication skills

Benefits:

• 5-day work
• Bank Holidays
• Medical Insurance
• Dental Insurance
• Attractive remuneration
• Performance Bonus