1. Free SSL Certificate: You will get a Free SSL Certificate with purchase of a “Expert” hosting plan. It will be valid during your entire subscription period.
2. Free Dedicated IP Address: You will get a Free Dedicated IP with purchase of a “Expert” hosting plan. It will be valid during your entire subscription period.
3. If the customer choose to restore the backup, HKD$500 service fee will be applied for each restore request.
Frequently Asked Questions
Below is a list of possible questions that may arise. If you can’t find the answer to your questions here, please do not hesitate to contact us.
How to choose the right plan?
We suggest choosing a plan based on the number of email accounts needed. You also need to consider the amount of traffic your website will receive.
Do you provide email accounts?
Yes, and can be easily link to your domain.
What is the duration of the contract?
Dataplugs offers monthly, quarterly, yearly ,biannually or triennially billing cycles for hosting service plans. If you would like to choose a long plan service payment, we will gladly offer you a price estimate.
How do I sign up?
Choose your ideal service plan and place the order. Service will be available within seconds.
What payment methods can I use?
We accept Visa, MasterCard, UnionPay, American Express, Discover, PayPal, WeChatPay, cheque, bank transfer and PPS. If you made an online payment, service will take effect immediately.
Can I upgrade my plans?
Yes. To upgrade your service plan, please contact our customer service. You will receive an invoice stating the price difference on a pro-rata basis. Your billing cycle will remain the same. An invoice will be sent to your email prior to the changes.
e.g.
Existing plans – $100/month x 12 = $1,200
After 6 months, upgrade to a new plan – $130/month
($130 – $100) x 6 = $180How do I cancel service?
If you would like to cancel your service, please give us a call or email us simply telling us why you’re leaving. Your feedbacks are highly appreciated for we are always looking to improve our service.
Got more questions?
Our 24/7 Support Team will be happy to assist you. Reach us out via live chat, ticketing system, email, or by phone.
