If for any reason you are not 100% satisfied with our Web Hosting or SSD Hosting purchases, please contact us at cs@dataplugs.com within the first 30 days of your purchase to request for a product refund. You will not be refunded for any Third Party charges. Please read the details below:

  • Our 30-day money back guarantee only applies to 12 months or above Web Hosting and SSD Hosting purchases.
  • No refunds on dedicated and managed server products/services purchases.
  • The refund only applies to fees paid for hosting services and does not include administrative fees, transaction fees, bank charges, etc.
  • Refunds does not apply to any add-on services, domains, software, licenses, IP addresses, SSL certificates.
  • There are no refunds for any additional or optional services and add-ons features added to the Control Panel.
  • We do not issue refunds for domain name registration or renewal fees. You won’t lose your domain name. You can transfer it or point it elsewhere at your convenience.
  • We are unable to delete and / or transfer the domain name once it’s registered or transferred; there will be a fee of HKD $99 for all domain names that we’ve registered or transferred (this applies to the 1 free domain name offer). If you decide to cancel within 30 days of your purchase, you will be charged HKD $99 for the domain name. The free domain offer is only available during the first 30 days of service.
  • The 30-day money back guarantee starts from the day the order was purchased. No refunds will be given after 30 days.
  • Under the money-back guarantee, only first-time accounts are eligible for a refund. If you had an account with us before, canceled and signed up again, you will not be eligible for a refund. This is to protect our money-back guarantee from being abused. Dataplugs reserves the right to determine the definition of first-time account.
  • Any customer who has breached or whose account has been suspended or terminated due to the breach of the Terms of Service and Acceptable Use Policy has automatically forfeited the right to use the 30-day money back guarantee.